Privacy Policy

Last updated: January 2025

PureHome (“PureHome,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

Information We Collect

We may collect the following types of information when you interact with our website or book a service:

Personal Information

Name
Email address
Phone number
Service address
Billing and payment details (processed securely by third-party providers)

Automatically Collected Information

IP address
Browser type and device information
Pages visited and time spent on the site
Referral source

This information helps us understand how visitors use our website and improve our services.

How We Collect Information

We collect information when you:

Submit a booking or inquiry form
Contact us via email or phone
Make a payment through our website
Browse our website (via cookies and analytics tools)

How We Use Your Information

We use your information to:

Schedule and provide carpet cleaning services
Communicate with you about appointments or inquiries
Process payments and send invoices or receipts
Improve our website, services, and customer experience
Comply with legal and regulatory obligations

SMS Privacy Notice: No mobile information (including SMS opt-in data and consent) will be shared with third parties/affiliates or sold to lead generators for marketing or promotional purposes. We use your phone number only to deliver service-related communications you’ve requested or consented to.

We do not sell or rent your personal information to third parties.

Payments & Third-Party Services

Payments made on our website are processed securely through third-party payment providers integrated with Wix. We do not store or have access to your full payment card details.

Our website may also use trusted third-party tools for:

Website hosting (Wix)
Analytics and performance tracking
Email or messaging communications

These providers only receive the information necessary to perform their services and are required to protect your data.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Ensure proper site functionality
Analyze site traffic and performance
Improve user experience

You can manage or disable cookies through your browser settings, though some site features may not function properly.

Data Storage & Security

Your information is stored on secure servers provided by Wix and its authorized service providers. We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

Your Rights & Choices

Depending on your location, you may have the right to:

Request access to your personal data
Request correction or deletion of your data
Withdraw consent for certain communications

To make a request, please contact us using the information below.

Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us.