Question 1

What Makes PureHome Different From Other Carpet Cleaners?

Accepted Answer

PureHome uses a measured, non-toxic, residue-controlled approach focused on indoor wellness—not just appearance. Our process prioritizes pH balance, minimal moisture, and thorough extraction to leave carpets cleaner, safer, and more stable over time.

Question 2

How does non-toxic cleaning compare to steam cleaning?

Accepted Answer

Traditional steam cleaning relies on high heat and chemical detergents to break down soil. While effective at surface cleaning, it can leave behind chemical residues and excess moisture that may contribute to odors, irritation, or re-soiling over time.

We use a non-toxic, fiber-safe, evidence-based cleaning process that combines HEPA filtration, plant-derived solutions, controlled hot water extraction, and mechanical agitation. This approach is designed to lift contaminants without harsh chemicals, and clean effectively while reducing residue, off-gassing, and extended dry times.

Question 3

Is Your Cleaning Safe for Babies and Pets?

Accepted Answer

Yes. Our cleaning solutions are non-toxic, pH-balanced, and free from harsh chemicals, making them safe for homes with babies, pets, and sensitive individuals when used as directed.

Question 4

Does carpet cleaning remove allergens?

Accepted Answer

Independent industry research shows that professional hot water extraction, when performed correctly, can remove a significant percentage of common household allergens such as dust mite debris, pet dander, and pollen from carpet fibers. PureHome follows a documented, residue-free cleaning process designed to maximize allergen removal without harsh chemicals.

Question 5

Is Your Process Safe for Homes With Allergies or Asthma?

Accepted Answer

Yes - We eliminate dust, dander, and irritants without adding chemicals that trigger respiratory issues. Our process is designed to minimize airborne irritants and chemical residue. While we can’t make medical claims, many clients with sensitivities prefer our low-residue, fragrance-free approach over conventional methods.

Question 6

How Does Payment Work?

Accepted Answer

For select services, a small reservation deposit is required at booking to secure your appointment. This deposit is fully applied toward your final service total.

After your service is completed and the final scope is confirmed, the remaining balance is due immediately—either before departure or later that day via secure online invoice. We accept all major credit cards and digital wallets.

Reservation deposits are fully refundable with 48+ hours notice. Cancellations within 48 hours or no-shows result in forfeiture of the deposit.

Question 7

How long until the carpet dries?

Accepted Answer

Most carpets dry within 2–4 hours, depending on carpet type, airflow, and the service level selected.

Our Deep Clean and Restoration services include double extraction and air movement techniques to remove more moisture during cleaning, which helps carpets dry faster and more evenly compared to traditional methods.

Question 8

Will Your Cleaning Improve My Indoor Air Quality?

Accepted Answer

Yes. Carpets act like air filters, trapping allergens, dust, pollutants, and chemical residues.

Our wellness restoration process removes these contaminants, improving the overall air quality in your home. We take a data-driven approach at PureHome and utilize advanced technology - the exact air quality improvement margin will be detailed to you in your comprehensive after-service report.

Question 9

Will All Stains Come Out?

Accepted Answer

Most stains can be fully removed, but some long-set or chemically altered stains may only lighten.

Our non-toxic restoration system penetrates deeper than traditional cleaners and safely removes the majority of stains, odors, and discoloration.
We always provide honest expectations during your appointment.

Question 10

Will Your Cleaning Leave a Smell?

Accepted Answer

No - we never use perfumes or artificial fragrances to mask odors.
Your home will smell clean because it is clean, not because chemicals are covering up a problem. If you are interested, we do provide as an addon, a proprietary blend of 100% natural fragrance.

Question 11

Do You Guarantee Your Work?

Accepted Answer

Absolutely. If you're not satisfied with the results prior to our leaving, we will return and re-treat the area at no cost.
Your peace of mind is central to our service.

Question 12

What Should I Expect on the Day of Service?

Accepted Answer

We start with a walkthrough to confirm scope and concerns, perform a measured, residue-controlled cleaning, and finish with a brief post-service summary so you know exactly what was done and what to expect next.

Question 13

Why does PureHome price by the room instead of square footage?

Accepted Answer

We price by the room because each space receives the same documented professional process, safety standards, and verification—regardless of size. This ensures consistent results, transparent pricing, and no surprises at the time of service.

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