Refund Policy

Last updated: January 2026

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PureHome is committed to providing high-quality, non-toxic carpet cleaning services and a positive customer experience. This Refund Policy explains how refunds, service adjustments, and satisfaction concerns are handled.

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Payment & Service Confirmation

For select services, a reservation deposit is required at the time of booking to secure your appointment. This deposit is fully applied toward the final service total.
The remaining balance is due on the day of service—preferably before departure—or via secure online invoice if not paid before departure.

Final pricing may be adjusted if:

• Additional rooms or areas are requested on-site

• The scope of work differs materially from what was booked

• Add-on services are approved by the customer before service begins

Any pricing adjustments will be communicated and approved before proceeding.

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Satisfaction Guarantee & Service Concerns

If you are not satisfied with the results of your cleaning, please contact us within 24 hours of service completion so we can address your concern promptly.

PureHome will make reasonable efforts to address the concern, which may include:

• Re-cleaning the affected area(s), or

• Offering a partial refund or service credit, at our discretion

Refunds are not guaranteed and are evaluated on a case-by-case basis.

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Refund Eligibility

Refunds may be considered if:

• The service was not completed as agreed

• A material issue occurred that could not reasonably be corrected

• PureHome determines a refund is appropriate after review

Approved refunds will be issued to the original method of payment.

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Non-Refundable Situations

Refunds will not be issued for:

• Pre-existing damage, permanent stains, or wear that cannot be removed

• Results affected by carpet age, fiber type, prior treatments, or manufacturer limitations

• Dissatisfaction based on expectations not aligned with professional carpet cleaning

• Failure to report concerns within the stated timeframe

• Situations covered under the Cancellation & Rescheduling policy

PureHome does not guarantee removal of all stains or odors.

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Cancellations & No-Shows

For services requiring a reservation deposit:

• Cancellations or reschedules made 48 hours or more before the scheduled appointment are eligible for a full deposit refund.

• Cancellations within 48 hours, same-day cancellations, no-shows, or inaccessible homes will result in forfeiture of the reservation deposit.

Severe weather or true emergencies are handled with flexibility.

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How to Request a Refund or Adjustment

To request a refund or report a concern, please contact us.

Please include your name, service date, and a brief description of the issue so we can assist you promptly.

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Policy Updates

This Refund Policy may be updated from time to time. Any changes will be posted on this page with an updated effective date.